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Terms and conditions

Deposits and Payments:
  • Once your reservation has been made, a rental agreement will be sent to you. A deposit of 40% of the total cost is required and must be received within 14 days from the date of booking. Written confirmation of payment will be sent to you each time you make a payment toward your balance.
  • Your balance is due 30 days prior to arrival. Balances for monthly reservations or longer must be paid in full 60 days prior to arrival.  Keys will be mailed to you after you are paid in full, approximately 2-3 weeks prior to your arrival. Keys will not be mailed to guests who live outside the U.S. or for select properties booked.
  • When making a reservation less than 30 days prior to arrival, arrangements must be made to pay the entire balance prior to your arrival. No personal checks will be accepted within 2 weeks of arrival. Keys will not be placed in the lock box unless your account balance is zero. The lockbox is located next to the front door of our office.
  • All charges are U.S. funds; international checks must be noted U.S. funds or they will not be accepted.
  • In lieu of a security deposit, an approved credit card is required to make a guaranteed reservation. NO EXCEPTIONS! This credit card will be charged in case of damage or in the case where extra cleaning charges are required.
  • All funds received, deposits and balance owed amounts, shall be placed in an escrow account. Interest earned will become the property of Amelia Island Getaway as authorized by your signature on our contract.
Cancellations and Refunds:
  • Cancellations made 30 days or more before the arrival date will receive a refund less 10% of the total rate.
  • No refunds will be given for a cancellation made within 30 days of the arrival date.
  • A 24-hour courtesy hold is available without obligation. However, once you have provided your credit card information and are given a confirmation number, your reservation is subject to the cancellation fee of 10% of the total rate.
  • Refunds will not be given for late arrivals, early departures, or no shows.
  • A guest with a confirmed reservation wishing to change dates or accommodations will incur the same cancellation charges as above.
  • Should the owner of any property elect to remove their property from our management, sale of the property, unforeseen owner occupancy, or other circumstances beyond our control, the guest shall not hold Amelia Island Getaway liable. In such an instance, the guest will be relocated to comparable accommodations determined by Amelia Island Getaway.
  • Amelia Island Getaway is not responsible for events beyond our control, e.g. inclement weather, traffic delays, maintenance issues. No refunds will be provided for any situation involving weather issues, including hurricanes, without Travel Insurance Coverage.
  • Allow 10 business days to process your refund. Guests will not receive a refund until all payments posted to their account have cleared the bank and are not in dispute.
Check-In & Check-Out:
  • Check in is 3:00 PM or later. Please do not enter the home or condo before this time unless you have permission from our office. Additional rental fees will be charged to your credit card if you are found to be in violation of this policy. Occasionally during peak seasons, your home or villa may not be ready until after 3:00 PM.
  • Check out is 10:00 AM or earlier. No exceptions!
  • All homes and villas are cleaned and inspected upon your departure.
  • Amelia Island Getaway nor property owners are responsible for items left behind. There is a $25 recovery charge plus the amount it costs to package and mail the item(s).
  • You will be issued 2 keys (or code) to your rental property. A rekeying charge of $5/key will be posted to your account for failing to return these keys to our office.
Home & Condo Equipment:
  • All homes and condos are privately owned and equipped for basic vacation needs. Bedding and bath towels are provided for the maximum number of possible guests stated for each home and condo. A starter supply of soap and paper products is made available.
  • Hairdryers are not provided.
  • Beach equipment and beach towels are not provided. Do not use home or condo linens as beach blankets.
  • Your credit cad will be charged for additional cleaning if the home or condo, linens, and/or carpet is found to be excessively dirty.
  • Telephones are provided. Local calls are fee. Use a calling card or dial collect to place long distance calls.
  • Maintenance problems in the home or condo will be handled in a timely and professional manner. The rental rate will not be adjusted due to any malfunction of equipment, which includes TV’s, VCR’s, DVD’s, air conditioning units, hot water tanks, elevators, stoves, refrigerators, door locks, hot tubs/spas, pools, etc. Equipment and appliances whether new or not may malfunction and cannot be guaranteed. Refunds will not be provided due to malfunction of equipment.
  • It is agreed that Amelia Island Getaway has the right to enter the property at a reasonable time for purpose of repairs or routine maintenance to include pest control and other property services.
  • Renter and Renter’s guests usage of a rental home elevator is restricted to adults only. All children under the age of 18 years are NOT PERMITTED to ride/use the elevator unless accompanied by an adult.
  • Amelia Island Getaway is not responsible for resort amenities such as schedules, pool and spa closures, etc.
  • At the time of publication, all home and condo amenities are accurate to the best of our knowledge.
  • It is your responsibility to ensure that the property is locked up and secure. Do not leave valuables, money, laptops unsecured or unattended. Neither Amelia Island Getaway nor the property owner will be responsible, liable or accountable for thefts including break ins.
  • Take note of the standard number of guests allowed in the homes and condos (on our website and on your rental agreement).  You will be charged $100 for each additional guest up to the maximum number of guests allowed in a unit. Having more than the maximum number of guests allowed may result in eviction and/or additional fess and penalties charged to the renters’ credit card.
  • Weddings, receptions, and parties of any kind are not allowed without a written request and approval from Amelia Island Getaway.
  • Homes and condos are not available for rent to vacationing students or guests under the age of 25. Married couples must be 21 or older. This policy is strictly enforced and will result in eviction if violated.
  • Violation of noise restrictions may require a vacationing guest to be evicted without a refund.
Pet Policy:
  • No pets allowed except in designated “pet friendly” home and condos. No more than two dogs are allowed in all “pet friendly” homes and condos (no cats, birds, etc.).
  • A non-refundable pet fee of $100 for a 2 bedroom unit and $150 for a 3 or more bedroom unit will be added to your reservation.
  • Violation of noise restrictions may require a vacationing guest to be evicted without a refund.
  • If your dog weighs more than 50 lbs, please let us know. Not all homes and villas accept large dogs.
  • Please note that Pitt Bulls, Rottweiler’s, Dobermans, German Shepherds and Bull Terriers are not permitted.
  • If a pet is brought into a non-pet friendly property, Amelia Island Getaway may cancel the reservation and the guest will forfeit all monies and incur and additional $200 minimum charge for cleaning.
No Smoking:
  • All homes and condos are Non-Smoking! No exceptions! A $400 air purification fee will be charge to the credit card on file if this non-smoking rule is violated.
  • Neither Amelia Island Getaway nor the owner will be held liable for any accident or injury that may occur to you or your party or your property during your occupancy in or on the property.
  • Guest agrees to indemnify and save Amelia Island Getaway, its employees and agents, free and harmless from any claim or liability for any loss or damage whatsoever arising from, related to, or in connection with the rental, including but not limited to any claim or liability for personal injury or damage or loss of property which is made, incurred or sustained by guest or any guest invitees.